Poor service - Vodacom

I believe Vodacom has completely lost the plot!

A couple of weeks ago, I upgraded my contract, which was confirmed via SMS. I was informed that the new handset would be delivered to my office the following week.

However, more than a week has passed since the promised delivery date, and the handset has not arrived. I have made numerous calls to Vodacom to resolve this issue. Each time, I am told that I cannot be assisted because my account is on their "old system." I am repeatedly assured that someone will call me back, but no one ever does.

Each call takes approximately 10 - 15 minutes, only to hear the same response with no resolution. This has become extremely frustrating, leaving me feeling completely powerless.

I expected much better service from Vodacom and hope they can address this matter promptly.