HT
Hercules T
1 reviews | Active since Jan 2013
11 Feb 2020, 10:48
Poor Service Vodacom
On the 13th of January 2020 I took my dad (turning 81 in April) to Vodacom Customer care in Menlyn Preatoria. There received good service. My dad stays on a plot in Kameeldrift West. His Vodacom reception is very poor in and around the plot. When he tries to make a call, his phone "says.... emergency calls only". Should we try and call, we can simply not get in touch with him. There is (as the crow flies) a Vodacom Cell tower about 1km from the plot. The technical consultant logged a calll for Vodacom Technical Field services to call my dad and arrange to visit him on the plot and to inspect the tower itself. Ref # ***. Weeks gone past and no call. Nothing HAPPEND!! With his safety in the current crime on farms and plots, it is of the utmost importance that he can call us / SAPS in case of an emergency. He called Vodacom on the 8 February 2020 to complain. He was informed that case no was closed. He demanded that Vodacom calls him by Monday the 10th @ 12h00. Should they fail he will, through me, log a complained via Hello Peter. He is very frustrated as he feels that Vodacom does simply not care about him nor his right to make and receive calls whenever he deans fit and more so in case of emergency. The ref # for his complained is # ***.
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Replies (2)
Vodacom's replyOfficial
11 Feb 2020, 11:02Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Feb 2020, 11:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
HT
Hercules T's updateReviewer Update
09 Mar 2020, 13:00 Thank you for your reply,
Firstly, could we be very honest about everything and not try and hide the "B.S"/ real truth in this matter and play "political correct". We are taking this matter VERY seriously as my Dad's safety on the plot is a major concern for us, as we battle to get hold of him and him contacting us. The signal is of very poor quality. 99% of the time when we try and call him - the phone does not even ring, when he tries and calls anyone, the phone says "emergency calls only"
Secondly, when we logged the incident, we were assured that YOU, a Vodacom Field technician will call my dad within a 7 days, to make an appointment, and YOU will send out a technician(s) to visit the plot and the tower and revert back to him - NONE of this has happened and FRANKLY this is what we want and will insist on it happening as it was an undertaking by YOU as Vodacom. In the same undertaking, by the consultant, was that Vodacom will have to place signal boosters on the plot and house, if Vodacom can not get the signal strength that it should be..Thirdly, If we have to revert to the CPA in this regard we will, for the simple reason: when my dad moved his contract from MTN to Vodacom, you should have checked the signal strength on your system and advised him accordingly AND THIS DID NOT HAPPEN - I was present at that time.
Lastly: if a consumer does not pay his Vodacom account, you cut him and hand him over for collection - am I correct in stating it?Now, what can the consumer do against you for not fulfilling your contractual duty to the consumer?????????????????????????
Some questions and will respond in red:Kindly be advised that your serving towers were intermittently out of service.This is a load of "BS". The tower(s) were not working for n very long time and not intermittently as you have stated and is not working to dateOur technicians assisted.Very wage: with what did they assist? Deffinetly not my Dad Kindly monitor for changes.No changes We sincerely apologize for any inconvenience caused.If Vodacom was and is sincere in this regard, you will attend to this matter as a whole VERY URGENTLY TO OUR SATISFACTION
Please urgently advise me when my Dad / I will get the fulfilment on the undertakings by Vodacom
Your urgent reply is awaited
Firstly, could we be very honest about everything and not try and hide the "B.S"/ real truth in this matter and play "political correct". We are taking this matter VERY seriously as my Dad's safety on the plot is a major concern for us, as we battle to get hold of him and him contacting us. The signal is of very poor quality. 99% of the time when we try and call him - the phone does not even ring, when he tries and calls anyone, the phone says "emergency calls only"
Secondly, when we logged the incident, we were assured that YOU, a Vodacom Field technician will call my dad within a 7 days, to make an appointment, and YOU will send out a technician(s) to visit the plot and the tower and revert back to him - NONE of this has happened and FRANKLY this is what we want and will insist on it happening as it was an undertaking by YOU as Vodacom. In the same undertaking, by the consultant, was that Vodacom will have to place signal boosters on the plot and house, if Vodacom can not get the signal strength that it should be..Thirdly, If we have to revert to the CPA in this regard we will, for the simple reason: when my dad moved his contract from MTN to Vodacom, you should have checked the signal strength on your system and advised him accordingly AND THIS DID NOT HAPPEN - I was present at that time.
Lastly: if a consumer does not pay his Vodacom account, you cut him and hand him over for collection - am I correct in stating it?Now, what can the consumer do against you for not fulfilling your contractual duty to the consumer?????????????????????????
Some questions and will respond in red:Kindly be advised that your serving towers were intermittently out of service.This is a load of "BS". The tower(s) were not working for n very long time and not intermittently as you have stated and is not working to dateOur technicians assisted.Very wage: with what did they assist? Deffinetly not my Dad Kindly monitor for changes.No changes We sincerely apologize for any inconvenience caused.If Vodacom was and is sincere in this regard, you will attend to this matter as a whole VERY URGENTLY TO OUR SATISFACTION
Please urgently advise me when my Dad / I will get the fulfilment on the undertakings by Vodacom
Your urgent reply is awaited
HT
Hercules T's update09 Mar 2020, 13:00
Reviewer Update
Thank you for your reply,
Firstly, could we be very honest about everything and not try and hide the "B.S"/ real truth in this matter and play "political correct". We are taking this matter VERY seriously as my Dad's safety on the plot is a major concern for us, as we battle to get hold of him and him contacting us. The signal is of very poor quality. 99% of the time when we try and call him - the phone does not even ring, when he tries and calls anyone, the phone says "emergency calls only"
Secondly, when we logged the incident, we were assured that YOU, a Vodacom Field technician will call my dad within a 7 days, to make an appointment, and YOU will send out a technician(s) to visit the plot and the tower and revert back to him - NONE of this has happened and FRANKLY this is what we want and will insist on it happening as it was an undertaking by YOU as Vodacom. In the same undertaking, by the consultant, was that Vodacom will have to place signal boosters on the plot and house, if Vodacom can not get the signal strength that it should be..Thirdly, If we have to revert to the CPA in this regard we will, for the simple reason: when my dad moved his contract from MTN to Vodacom, you should have checked the signal strength on your system and advised him accordingly AND THIS DID NOT HAPPEN - I was present at that time.
Lastly: if a consumer does not pay his Vodacom account, you cut him and hand him over for collection - am I correct in stating it?Now, what can the consumer do against you for not fulfilling your contractual duty to the consumer?????????????????????????
Some questions and will respond in red:Kindly be advised that your serving towers were intermittently out of service.This is a load of "BS". The tower(s) were not working for n very long time and not intermittently as you have stated and is not working to dateOur technicians assisted.Very wage: with what did they assist? Deffinetly not my Dad Kindly monitor for changes.No changes We sincerely apologize for any inconvenience caused.If Vodacom was and is sincere in this regard, you will attend to this matter as a whole VERY URGENTLY TO OUR SATISFACTION
Please urgently advise me when my Dad / I will get the fulfilment on the undertakings by Vodacom
Your urgent reply is awaited
Firstly, could we be very honest about everything and not try and hide the "B.S"/ real truth in this matter and play "political correct". We are taking this matter VERY seriously as my Dad's safety on the plot is a major concern for us, as we battle to get hold of him and him contacting us. The signal is of very poor quality. 99% of the time when we try and call him - the phone does not even ring, when he tries and calls anyone, the phone says "emergency calls only"
Secondly, when we logged the incident, we were assured that YOU, a Vodacom Field technician will call my dad within a 7 days, to make an appointment, and YOU will send out a technician(s) to visit the plot and the tower and revert back to him - NONE of this has happened and FRANKLY this is what we want and will insist on it happening as it was an undertaking by YOU as Vodacom. In the same undertaking, by the consultant, was that Vodacom will have to place signal boosters on the plot and house, if Vodacom can not get the signal strength that it should be..Thirdly, If we have to revert to the CPA in this regard we will, for the simple reason: when my dad moved his contract from MTN to Vodacom, you should have checked the signal strength on your system and advised him accordingly AND THIS DID NOT HAPPEN - I was present at that time.
Lastly: if a consumer does not pay his Vodacom account, you cut him and hand him over for collection - am I correct in stating it?Now, what can the consumer do against you for not fulfilling your contractual duty to the consumer?????????????????????????
Some questions and will respond in red:Kindly be advised that your serving towers were intermittently out of service.This is a load of "BS". The tower(s) were not working for n very long time and not intermittently as you have stated and is not working to dateOur technicians assisted.Very wage: with what did they assist? Deffinetly not my Dad Kindly monitor for changes.No changes We sincerely apologize for any inconvenience caused.If Vodacom was and is sincere in this regard, you will attend to this matter as a whole VERY URGENTLY TO OUR SATISFACTION
Please urgently advise me when my Dad / I will get the fulfilment on the undertakings by Vodacom
Your urgent reply is awaited