Poor Service Vodacom

Signing up for Vodacom Fibre was a breeze. Completed forms and 2 days later they came out on a Saturday to install, no problem. Once they bagged you as a customer they forget about you, there is no assistance from them, no support whatsoever. I called more than a month ago for relocation of the fibre box but no assistance. I called 4 times and each agent i spoke to says something different. Last week the agent told me my case will be escalated, this week i was told they never received my request and nothing can be picked up from the system. I requested that the team leader calls me because no- one knows anything, and no- one ever calls back. So basically no assistance. In addition to no assistance the connectivity is so poor, there are many days where there is no network for hours with no message to warn you that service will be out. Think twice before signing up with Vodacom because the service is substandard.