Poor Service - Valhalla

Dear Vodacom, no formal feedback has been received apart from an sms to confirm receiving the Hellopeter complaint. That certainly does not qualify as a response. The hellopeter complaint was may 2nd complaint about the service in Valhalla and yet you are to provide any sufficient feedback. Amazingly you sent a technician to my neighbour after his complaint. Was this due to the number of accounts he has with you and the rands spend a month? Also bizarrely we have now realised that Telkom Mobile provides full signal and 4G in Valhalla. Astonishing to think that the leader is getting taken by the 4th ranked provider. But if looking at your service to me this is actually no surprise. You are in transgression of the consumer act by charging for a service you can not deliver on. Your urgent feedback is awaited.