RD
Roual D
1 reviews | Active since Oct 2016
21 Aug 2020, 09:31
Poor service upgrades and confirmations department
Same issue each time. Vodacom upgrades and confirmations departments. On cell c I had a completed upgrade within 14hrs, it has now been over 48hrs with no phonecall from Vodacom Confirmations department, seems they are either ill equipped, or unwilling to assist customers.
I am now looking at moving the current contracts I have to Cell C, as on the contract I have with them, there is never issues such as this.
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Replies (2)
Vodacom's replyOfficial
21 Aug 2020, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Aug 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RD
Roual D's updateReviewer Update
21 Aug 2020, 16:15Hi. See this is my problem with Vodacom, another couple of hours has passed with confirmation department not giving feedback to you, so I am not getting feedback. I am trying hard not to be rude or mean, but I see this as lack of service, and a disrepect towards me as client if one department like Confirmations cannot do their part to assist me. All your help desk agents are wonderfull, but Confirmations will cost you clients, I am allready considering rather moving over to cell c rather then having to deal with another upgrade (cell c turnaround 14hrs vs vodacom over 50hrs now with no light in sight) ????
RD
Roual D's update21 Aug 2020, 16:15
Reviewer Update
Hi. See this is my problem with Vodacom, another couple of hours has passed with confirmation department not giving feedback to you, so I am not getting feedback. I am trying hard not to be rude or mean, but I see this as lack of service, and a disrepect towards me as client if one department like Confirmations cannot do their part to assist me. All your help desk agents are wonderfull, but Confirmations will cost you clients, I am allready considering rather moving over to cell c rather then having to deal with another upgrade (cell c turnaround 14hrs vs vodacom over 50hrs now with no light in sight) ????