Poor service upgrades

Vodacom I would just like say saybthat inthinknyour service is absolutely shocking you tell you customers one thing and when I call to query I get told another story.... how do we as customer believe anything you say then.

1. When vodacom called regarding an upgrade all details were confirmed and my sister was told she can sign for the package as long as she has my original ID as the main account holder...... needless to say this was one of the lies told to us, so when I as the main account holder was contacted in Monday 21.11.22 regarding the upgrade all details were confirmed as well as the delivery address I was then informed by Sashen that the information given to my sister about signing for the package was in actual fact incorrect and I needed go then change the address to where I was able to receive the package at this point I made it clear to Sashen I did not have my ID and would it be possible for me to use my driver's license, Sashen then put me on hold to confirm this with his manager of which is manager said that they would make an exception and that I was okay......was this information updated onto any system for RAM.... well no it gets even better Ram arrives to delivery the package and refuse to hand over the package because why....... I don't have my original ID of which I had told Sashen this on Monday already and Sashen and his manager approved I use my license. I have then since called Vodacom twice and spoken to 3 people Luwazie another gentleman I can't remember his name and the supervisor Kidi who have apparently email Sashen and his manager to make contact with me it is now 19h00 and no one has made contact with me.

I suggest a manager from Vodacom make contact with me ASAP regarding this matter and have my package delivered to me tomorrow 24.11.2022.

And please do yourself a favour before you call and tell me you can't fix the problem listen to all your recordings regarding this upgrade as a customer you have agreed to a service so I suggest you follow through with it.

Ashton Froneman ***