Poor Service - Upgraded Still NO Phone

<p>My Father upgraded my contract on the 28th Feb 2017 via the Vodacom website. He ordered a Huawei P9 Plus and it stated on the website it was a popular phone, so when RAM delivered only a SIM card and no phone he didn’t think much of it, expecting the phone to follow a few days later.</p> <p> </p> <p>After a month and no delivery of the phone he contacted Vodacom customer service and was informed that they had made a mistake in the upgrade and that they would send the Courier to come collect the SIM card, and then cancel the upgrade so he could re-apply online.</p> <p> </p> <p>The courier came and collected the SIM card and when he tried to go and apply again online he was unable to as it stated the upgrade was completed, so he again contacted customer service, where he was transferred from department to department without anything being solved, only to be informed that he had to send an email to the webstore query line. He has sent several mails to this address and they have not even bother to reply to his email.</p> <p> </p> <p>So here I am two months later with no new phone, a contract that has been upgraded, they have disconnected my LTE and CLIP settings and billing him for a device I do not have.</p> <p> </p> <p>We have been loyal customers of Vodacom for many many years and upgraded many times without any issues. This is shockingly poor service!!! </p>