Poor service, unprofessional, no feedback, bad telephone manners

<p>After 20 years being at autopage, autopage migrated me to vodacom directly. That is where all the problem started. Since June month, I must phone customer care to send me an itemised bill with my tax invoice after I have send them a notification via email in the beginning that state to do so, seems like they don't care about their mails then. I've battled to get the internet banking link to work to do an eft on my account every month. When I query it at canal walk branch to help me with it or to tell me why it doesn't work, the one person told me without even looking in to thd matter that "I don't know how to do internet banking and I must go see my bank branch". With all the account numbers and details vodacom gave me, nothing seem to work. Until one day I stepped into vodacom and demanded service, only after that someone helped me and found out they gave me the incorrect details. </p> <p>You'll say with 20 years at a service provider, they'll see or understand your needs, but ehen I want to do an upgrade, they refused to give me one because my debit order returned of them for 3 months in a row, after I told them how many times to take the debit order off so that I can make cash payments. With an upgrade my accounts gonna be work out cheaper by the end of the month.</p> <p>In the process of battling with the eft setting up, I've made alot off calls and twice the person threw the phone in my ear without me bieng rude to them. I've got all the calls on record from my side. </p> <p> </p> <p>I spoke to someone in the complaints department, the person told me he'll come back to me regarding all this issues. Been almost a month and half now and guess what, I'm still waiting on his reply.</p> <p> </p> <p>I won't recommend vodacom to any person if this service stays like this.</p>