poor service unnecessary red tape!!!!

This report is written on behalf of my mother, Linda Catherine Beckett.<br> I am SO upset with Vodacom Tableview after dealing with them yesterday and this morning.I accidentally blocked my phone when entering the PIN code incorrectly and needed my PUK number. Unfortunately I have had this company phone on contract through my company for many years and misplaced my details for the PUK. So I went into vodacom tableview to a most unhelpful staff. I was firstly charged R70 (which i paid) for another SIM to do a swop but was told I need a company letterhead first before I am reactivated. Not even my copy of my ID and a business card was enough for them. I am disappointed and upset with Vodacom for this inconvenience and apathetic attitude. Now I am stranded without my phone and I am not in office that much to be able to get this letterhead they are requesting. Please assist me and restore my faith in your company as I am so ticked off right now