Poor service / unknown monthly deductions

Item: Vodacom
Rating: 1
Author: Londeka

I cannot believe I’m writing another review about the same incident that hasn’t been fixed for months now.

The pattern is always the same, a consultant will call me after this review. Follow up with my incident for a few days. Then disappeared without us having resolved the issue. Honestly Vodacom, what do you want from me?!? At this point it feels personal. I have jumped around so many consultants and all fail to either resolve the issue or atleast explain why it can’t be resolved?!?

I will write a 100 reviews if I have to!!!! Please stop deducting money for something I know nothing about!!!!!!

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Jan 2024, 14:03

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Jan 2024, 14:03

Official

Londeka's updateReviewer Update

05 Jan 2024, 14:43

I sent a ***** dispute sometime last year and no one got back to me. I provided everything asked and still got no feedback!!!

I’ve also logged 2 other ***** incidents with a consultant over the phone and one with a consultant at a Vodacom branch near me!!!! Still there has been no feedback or communication on ANY of these incidents…

How many ***** incidents do I need to log in total to get your attention?!??!?

Londeka's update05 Jan 2024, 14:43

Reviewer Update