Poor service & unhelpful

I brought my phone in for repairs under warranty. It was sent for examination at the Advance Repair Centre, who confirmed that it was faulty and sent a replacement phone back to the Vodacom Branch. <br> <br> Thats when they service became poor. I didn't hear from them but knew the phone should be there, because I received an SMS saying it was dispatch. They couldn't tell me where the phone was, and even got to the point where they said I must come collect it, and when I got there, they said the 'new' phone was faulty and was sent back for repairs. <br> <br> I explained that I'm travelling overseas and desperately need the phone before then. I've called every day to follow up, and the job has still not been allocated to a technician to investigate. <br> <br> How many days must it sit with no work being done before its address. If Vodacom had no intention of helping resolve this before my travel, you should not have given me the impression it would be prioritized..<br>