KB
Kagiso B
1 reviews | Active since Nov 2017
05 Dec 2023, 08:59
Poor service, unhappy customer
Vodacom gave me a wrong contract, when applying i wanted the 1TB black Friday special but i was told I don't qualify for it, then the consultant said he will give me 800GB together with a router but only sim card was delivered and the data is 400GB instead of 800GB we agreed on. I wish i can get a record of my call... I'm so disappointed
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Replies (1)Vodacom's replyOfficial
05 Dec 2023, 09:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2023, 09:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
