Poor service unhappy customer

Went into bluff Vodacom earlier today to get assistance with downloading the Capitec banking app onto my phone only to be told that it would cost a fee for of r80 that did not sit well with me Why was I told to pay r80 for assistance at the store which was quite shocking being a customer for over 40 years only to have an experience like this a follow up would be much appreciated.the lady was quite arrogant and rude and not told me why I was being charged that fee