Poor service, ********* business transaction and ineffecient staff

I had 2 contracts for 24 months which ended in one ended in March 2017 and the other contract ended in December 2016. I then decided not to upgrade the contract and was told that It will be a month to month contract and that I can cancel at anytime. I then went to Vincent Mall to do the cancelation in July 2017. I did the cancellation telephonically in the call center and the reason for cancellation was moving to another service provider. However I then discovered that the contract was not ended but that there was a new contract opened with a lowered amount that was deducted from my bank account. Today, 30 September 2017 I went to Berea, East London and the manager was very rude and unhelpful and in a hurry to get rid of me. Saying that there's nothing she can do. I find this unacceptable as a senior person who represents Vodacom to not be in a position to respond positively or even try to help me find a solution. I am unhappy and find it unacceptable that I am not able to cancel this contract that I have not agreed to. Please can you provide me with the recordings and acceptance of the lowered premium as I did not agree to this and also find it very frustrating to deal with people who are not capable of handling a simple and straightforward request. Below are the reference numbers of my queries as well. Reference number of Vuyo 1/ ********** ********** Reference number 12/08/2017 time 13:58pm Bulelelo 1/ ********** **********