Poor service - Unauthorised Vodafone Live subs

Vodafone Live Subs costs appeared on my statement 2 months ago . I immediately called in to query and put a stop to it. Charges continue for 2nd month - current charge of R1,123.90 on latest bill(Apr). Called into 082137 call centre 29/04/2018, agent accepts the call from queue but does not talk for about 40 seconds, this after I have been saying hello (x6) as I can here people talking in the background. Agent eventually acknowledges me, does security checks and I am then transferred to Solutions dept to be told the system is offline, new agent not sure how long system has been down and no up-time in sight so they will call me back. Ref: ********** 12. Vodacom seriously, poor service plus **************** on my account. I expect a call back and these charges to be reversed.