Poor Service to the Elderly

Really uncooperative branch in Durban. Refusal to attend to a senior person. The customer had renewed her contract but due to unforeseen, unfortunate circumstances was unable to continue with the contract to that value. She explained her plight to the manager who insisted there was no way to assist, this in spite of the request to make a change within the 14 day cooling off period. Not to mention the 30 day Consumer Protection Act. This lady, a pensioner is left rather worried and upset at her experience with Vodacom, as she has been a customer for many years. Really disappointing.