Poor service to do a relocation

We have requested a relocation of our fibre. The consultant who was handling our request is on leave and no one else seems to be able to assist. I have spoken to a consultant by the name of Sizewe who advised she will changing the status of our request from "pending" to "open" in order for someone to come out and do the installation, however when we called in a few days later we were told it's still pending.

Is there no one else that can assist? Why is doing a relocation so hard? We are basically paying for a month's worth of fibre that we can't even use because that's how long we are waiting. It's also unfair that I pay the full month's fee if I only used a few days in December, and so far nothing for January. I am working from home and now I need to spend hundreds of Rands on mobile data because no one at Vodacom is willing or able to assist.

SHOCKINGLY BAD SERVICE