poor service to business customers

<p>We have a Vodacom business account with a number of cellular contracts and a Vodacom signal booster installed onsite. As of the past month we have had little to no Vodacom reception at the office which makes doing business almost impossible. I Contacted the call centre to log a call to log a service request to get someone out to have a look at the booster. I was informed by the call centre that someone would be out in the next day to have a look at the booster. I did not receive any feedback from the call centre over the next 2 days and I eventually called them again (Numerous times) to find out whats going on. I was either informed that their system was down or that the reference number I was providing didn’t exist.</p> <p> </p> <p>I eventually gave up and looked at contacting the head office, where I was greeted with the same poor service. Eventually I managed to get someone out (again without receiving any feedback from Vodacom at all) and he stated the aerial needs to be replaced and that a team would be out on either Friday or Monday, at this point we were already past 2 weeks of logging the request.</p> <p> </p> <p>The repair team never arrived and I hadn’t received any feedback from Vodacom until I called again yesterday, I was then informed that they do not have stock and that they cant give me an ETA of the stock.</p> <p>It has been 3 weeks since the request has been logged and I am still nowhere with the repairs and I do not actually know what is happening with the request. I spoke to a call centre supervisor today and requested the technical teams managers details. He refused to give me the details as the due date for the request (which is today) hadn’t passed.</p> <p> </p> <p>As a business we have not been able to operate efficiently due to not having signal and I have communicated this to every manager I have spoken to yet this did not seem to hit home and get someone to escalate the issue for us. I also have not been able to escalate efficiently due to members of the Vodacom staff being unwilling to provide me with the details. I have call recording for all these instances.</p> <p> </p> <p>I just feel that this level of service is unacceptable towards a paying customer.</p>