RM
Rene M
1 reviews | Active since Apr 2021
18 Apr 2021, 15:17
Poor service to assist with VPN connection
I signed a contract for Vodacom Fibre for work purpose. Since my contract started I was unable to connect to the VPN. My IT confirmed that this is something Vodacom needs to assist as it is some setting that needs to be done on Vodacom's side. Since Thursday 15 April 2021 till today - 18 April 2021 I phoned 13 times - Spoke to 13 different agents at Vodacom Fibre yet no assistance till today. I need to connect TODAY. It cannot be extended any longer. This is by far the worst service I have ever experienced.
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Vodacom's replyOfficial
18 Apr 2021, 16:34 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Apr 2021, 16:34
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team