Poor Service thus far

I upgraded in November 2014. This is now going to Feb 2015 and I am still unable to make use of my contract. I cannot SMS/MMS. I cannot phone. I cannot connect to the internet. i have been phoning vodacom on numerous occasions with numerous sms's received and reference numbers given stating that my query will be handed over and i will be contacted. I am paying for a contract each and every month of which I cannot make use of. No one comes back to me to solve my query - I am just told by the customer service department that they can do NOTHING for me and it's handed to CIC for further investigation and that they \customer dept"cannot contact the CIC to speed up the process. As mentioned - I have had this contract for 3months now - oh believe you me a debit order goes off every 25th of the month - but I can't phone sms mms or make use of the internet. i have also sent an email to vodacom promising a 24H responding time - it's now 48H no response recv. I need this solved ASAP. You can get hold of me on my Cell C number ***"""