*********** poor service, the reward for customer loyalty

I have been a Vodacom mobile customer for more than 20 years and a fibre customer for more than 5 years and I am astounded by the continued poor service that I receive. On my fibre service I have been billed twice for months following an incorrectly processed router swap out (this issue took weeks of agonisingly frustrating calls to ***********, poorly trained and dishonest customer call centre operators and now my service has been cut off for no apparent reason. I have been trying to resolve this issue since for days and was promised feedback from multiple call centre staff but have received nothing, not a single call or explanation. I will now be actively exploring how to change both my mobile and fibre service provider.