Poor service. Taking over a month to cancel insurance on request.

On January 30, 2025, I emailed Vodacom requesting the cancellation of my cellphone insurance, as my contract had expired and I no longer had the device. On January 31, 2025, they responded with a cancellation form, which I completed and returned within an hour.

On February 6, 2025, I sent a follow-up email, but to date, I have not received a response. Now, at the end of February, I have noticed that the insurance premium is still being deducted. Whenever I try to call, I am kept on hold for 30 minutes at a time, and when I finally reach a consultant, the call is disconnected.

I am extremely disappointed with the poor customer service I have experienced.