Poor service support from Vodacom Fibre.

I called Vodacom Fibre support on the 20 Dec 2019 to connection issue to internet, that I have no connection. Been calling them every working day to follow up on the ticket raised SR***. Each consultant tell me that they escalating to back office to configure the router. Back office support called me and said they will call in 30min that was Monday didn't happen. So this means I have no connection over the holidays and on the 31 first data will expire. I will not be able to use it but I payed full premium. I am very disappointed. I took this interim solution because they sold lies to me saying fibre will be in my area for next two months this was January 2019 already, it 12 months later now no fibre.