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KS
Kumar S

1 reviews | Active since Jan 2021

17 May 2022, 12:46

Poor Service & Support

How difficult can it be? Log a dispute - win the dispute. Incorrect values on invoicing received. Normal billing on invoice = 313.00 per month estimated. ( x 2 months) = 626.00 Billed for 612.00 in April which has been paid. Current invoice is 1797.78 Common sense eludes people. A credit request has been lodged - first with some rewards company & now direct with Vodacom. Invoices 1797.78 + 612.80 =2410.58 less 2 months @ 313.00 each = 1784.58 Current invoice of 1797.78 is incorrect. The entire amount should be credited!! 70 minutes and 4 call center agents later - another 48hrs and possible 7 days to get this resolved. By then my account will be debited for the full invoice amount and Vodacom will stick to their rule of WE DO NOT REFUND!!!

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Replies (3)
Vodacom
Vodacom's reply17 May 2022, 14:47
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KS
Kumar S's update19 May 2022, 10:30
Reviewer Update
Thank you -
I see the change on the statement but there is no change on the invoice.
When will I receive an updated invoice?

KS
Kumar S's update20 May 2022, 08:52
Reviewer Update
Please can Vodacom accounts dept correct the latest invoice - I received a message that R950.45 is due end of this month and my account will be debited. Seems your hand is not doing what the head thinks. Can this be prioritized!! Communication is on a one way street with Vodacom with this query. I do the follow ups ad you do the writing. I am still awaiting that call from the first message received.