Poor Service SR***

My fibre lost connectivity on 20 January 2023. - To date my service has not been restored - my service ticket SR*** was closed today with no customer care, management call and above all the actual connectivity not resolved. - I have written to customer care and complaints dept without any feedback. - cancellations dept last week refused to close my account and release my line so I can try Afrihost. - todate am still awaiting the escalation manager whom I was promised will call me back in less than 10 minutes.