NC
Nazeer C
1 reviews | Active since Aug 2018
27 Feb 2024, 06:31
Poor service, so disappointed!!!!!
Poor service, had to make 6 calls to get my Fibre connectivity restored. To date, it hasn't been resolved. Everyone promises, but no one calls back to provide feedback. It is since Friday that I have no connectivity, that is 5 days... I don't think they take customers seriously, perhaps Vodacom is too big and we're just a number. It's affecting my business as I work from home my kids can't access internet for homework. It's appalling at how we have to beg for resolution. I sincerely hope someone in Vodacom takes this seriously.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
27 Feb 2024, 07:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Feb 2024, 07:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NC
Nazeer C's updateReviewer Update
27 Feb 2024, 17:5610th request!!!!!!!!!!!!
I still have no connectivity, 5 days now
I have to keep following up
Nobody knows what they're doing
This is unacceptable
Is vodacom still going to charge me for a whole month
This is gross inconvenience
Please ... I'm begging someone at Vodacom to take this matter seriously
I still have no connectivity, 5 days now
I have to keep following up
Nobody knows what they're doing
This is unacceptable
Is vodacom still going to charge me for a whole month
This is gross inconvenience
Please ... I'm begging someone at Vodacom to take this matter seriously
NC
Nazeer C's update27 Feb 2024, 17:56
Reviewer Update
10th request!!!!!!!!!!!!
I still have no connectivity, 5 days now
I have to keep following up
Nobody knows what they're doing
This is unacceptable
Is vodacom still going to charge me for a whole month
This is gross inconvenience
Please ... I'm begging someone at Vodacom to take this matter seriously
I still have no connectivity, 5 days now
I have to keep following up
Nobody knows what they're doing
This is unacceptable
Is vodacom still going to charge me for a whole month
This is gross inconvenience
Please ... I'm begging someone at Vodacom to take this matter seriously
NC
Nazeer C's updateReviewer Update
27 Feb 2024, 17:57I've been spending significant amounts on purchasing data..I expect to receive a refund for all the inconvenience
NC
Nazeer C's update27 Feb 2024, 17:57
Reviewer Update
I've been spending significant amounts on purchasing data..I expect to receive a refund for all the inconvenience
NC
Nazeer C's updateReviewer Update
29 Feb 2024, 17:4616th Request!!!!!
Almost a week with still no connectivity.
The vumatel guys were out, no problem on their side.
It's the router that's the problem and a swop out is required.
The 3rd person I spoke to mentioned this but there was no follow through.
I even canceled but lavashnee at cancelations dept. Managed to get the Vumatel guys out and line worked for 30 mins.
I'm am beyond frustrated...don't know who to talk to that will take ownership of this problem.
I understand that I'm just a number at Vodacom, but please note I have supported Vodacom for years and even have 2 mobile contracts with Vodacom.
Kindly prioritize this matter and give it the urgency it deserves.
I am even prepared to come and collect the router myself and install if a technician cannot do so.
It's so sad that we have to experience such poor service in this day and age.
This is my 16th request as I've spoken to 15 people already and have numerous ticket numbers.
SR *** is the latest.
I had a week of downtime, and humbly request that Vodacom adjusts my billing accordingly due to poor service and NO CONNECTIVITY.
PLEASE INFORM SHAMIEL JOOSUB ABOUT THIS AS I WILL BE PURSUING THE LEGAL ROUTE.
I trust and hope that someone takes this matter seriously.
Nazeer Cassim
***
Almost a week with still no connectivity.
The vumatel guys were out, no problem on their side.
It's the router that's the problem and a swop out is required.
The 3rd person I spoke to mentioned this but there was no follow through.
I even canceled but lavashnee at cancelations dept. Managed to get the Vumatel guys out and line worked for 30 mins.
I'm am beyond frustrated...don't know who to talk to that will take ownership of this problem.
I understand that I'm just a number at Vodacom, but please note I have supported Vodacom for years and even have 2 mobile contracts with Vodacom.
Kindly prioritize this matter and give it the urgency it deserves.
I am even prepared to come and collect the router myself and install if a technician cannot do so.
It's so sad that we have to experience such poor service in this day and age.
This is my 16th request as I've spoken to 15 people already and have numerous ticket numbers.
SR *** is the latest.
I had a week of downtime, and humbly request that Vodacom adjusts my billing accordingly due to poor service and NO CONNECTIVITY.
PLEASE INFORM SHAMIEL JOOSUB ABOUT THIS AS I WILL BE PURSUING THE LEGAL ROUTE.
I trust and hope that someone takes this matter seriously.
Nazeer Cassim
***
NC
Nazeer C's update29 Feb 2024, 17:46
Reviewer Update
16th Request!!!!!
Almost a week with still no connectivity.
The vumatel guys were out, no problem on their side.
It's the router that's the problem and a swop out is required.
The 3rd person I spoke to mentioned this but there was no follow through.
I even canceled but lavashnee at cancelations dept. Managed to get the Vumatel guys out and line worked for 30 mins.
I'm am beyond frustrated...don't know who to talk to that will take ownership of this problem.
I understand that I'm just a number at Vodacom, but please note I have supported Vodacom for years and even have 2 mobile contracts with Vodacom.
Kindly prioritize this matter and give it the urgency it deserves.
I am even prepared to come and collect the router myself and install if a technician cannot do so.
It's so sad that we have to experience such poor service in this day and age.
This is my 16th request as I've spoken to 15 people already and have numerous ticket numbers.
SR *** is the latest.
I had a week of downtime, and humbly request that Vodacom adjusts my billing accordingly due to poor service and NO CONNECTIVITY.
PLEASE INFORM SHAMIEL JOOSUB ABOUT THIS AS I WILL BE PURSUING THE LEGAL ROUTE.
I trust and hope that someone takes this matter seriously.
Nazeer Cassim
***
Almost a week with still no connectivity.
The vumatel guys were out, no problem on their side.
It's the router that's the problem and a swop out is required.
The 3rd person I spoke to mentioned this but there was no follow through.
I even canceled but lavashnee at cancelations dept. Managed to get the Vumatel guys out and line worked for 30 mins.
I'm am beyond frustrated...don't know who to talk to that will take ownership of this problem.
I understand that I'm just a number at Vodacom, but please note I have supported Vodacom for years and even have 2 mobile contracts with Vodacom.
Kindly prioritize this matter and give it the urgency it deserves.
I am even prepared to come and collect the router myself and install if a technician cannot do so.
It's so sad that we have to experience such poor service in this day and age.
This is my 16th request as I've spoken to 15 people already and have numerous ticket numbers.
SR *** is the latest.
I had a week of downtime, and humbly request that Vodacom adjusts my billing accordingly due to poor service and NO CONNECTIVITY.
PLEASE INFORM SHAMIEL JOOSUB ABOUT THIS AS I WILL BE PURSUING THE LEGAL ROUTE.
I trust and hope that someone takes this matter seriously.
Nazeer Cassim
***