Poor service, Slow Speeds

I am extremely frustrated with the poor service regarding my fibre connection. I pay for a 200Mbps line, but ever since my service was restored after an outage, I’ve been receiving only half the speed. Despite numerous attempts to resolve the issue, my complaints are repeatedly ignored, and my tickets are closed without any action or communication.

This level of customer service is unacceptable. I expect my fibre speed to be restored to the proper level and the issue to be resolved immediately. I also demand that my case not be closed again until the problem is fully addressed.