Poor service, selling products you don't have

Item: Vodacom
Rating: 1
Author: Taahir H

I upgraded my contract over a week ago and ordered a smart watch with my device. I was told that the device would arrive by Monday. I have been to the store twice and called and all they can tell me is that they don't have stock....no further info is available, no ETA, no escalation. This is very frustrating as I will be charged for the new device that I have not received. Please don't market products that you don't have or have an indefinite waiting period.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

10 May 2018, 16:30

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 May 2018, 16:30

Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Taahir H's updateReviewer Update

17 May 2018, 11:29

It has been a week now and this is still not resolved. How is it that you are selling products which you have confirmed you don't have stock off, and then are unable to inform me when the stock will arrive? This is totally unacceptable. If this matter is not resolved by the end of this week, I will be taking this up with the CPA as I have been promised that this would be resolved a long time ago.

Taahir H's update17 May 2018, 11:29

Reviewer Update