poor service response and false promises

Good day

I have spoken to Bongile in the upgrades department on the 11 November 2018, he said he sent through a deal match as I told him Telkom currently offering for the month of November 10gb any time data with a Wi-Fi router for 139, I am also getting 10gb anytime data with a router from Vodacom currently and would like the same deal otherwise I will be cancelling the contract for my second router with Vodacom and taking it up with Telkom as its been almost two weeks with no feedback, if you look on my profile I have called in on numerous occasions and quite frankly am tired of running after a business that should be more efficient in processes regarding client retainment and I will simply take my business elsewhere if Vodacom is not competitive regarding current offers with your competitors as Bongile and other consultant have promised that I will receive a call from their manager but was put on hold today for over 30 minutes with no efficient response