Poor service request agent. No reply.

Query number SR***. I had logged this query about my bill last month already, it's because I'm om fibre now but I still get double charged for the interim LTE While I'm also having to pay for the fibre live, I received my bill this morning for this month, guess what double billed again, contacted the call center, got very friendly service from agent there but it was pointed out the query was handed over a different person to sort out, its clear this man is not willing to do his job, as I have received no communication from him at all! Absolutely damaging the vodacom brand with his poor work performance! I have been a vodacom customer for 19 years, worst service but far!