Poor Service Regarding Upgrade

<p>In October I upgraded my phone to a P9lite with R200 data and a Gig of data. On my previous upgrade I had a G6 and R200 airtime and 500megs of data. The consultant in the upgrades department advised me that they were running a promotion in November of 5 gigs of data. So in November i received 5 gigs of data and R200 airtime. On the 1st of December i received my R200 airtime so I automatically assumed that I had received my gig of data as well. When i went onto the net ALL MY AIRTIME ran out. The upgrades department didnt load on my data as promised. Now i'm sitting with no airtime or data. I have been calling from Friday the 02nd and have been placed on hold for over 20 minutes at a time. eventually i was advised to send an email to customer services, which i did however recieved no response. So i decided to try again on Sunday, i was given a reference number 1- ********** 64719 and told i will be called back with a resolution within 24 hours. No call received. So i called back today and was cut off by the consultant! Again! can someone please assist me with this!</p>