Poor service regarding repairs to be undertaken

My phone started giving problems after a Operating System update. Sent in for repairs against Insurance Claim. Insurance. The insurance insist this is software problem and wanted to charge me. I eventually had to get the Samsung Repair Centre to give a quote advising it was in fact a hardware problem. Now my big problem is to get Vodacom to accept this, arrange for the insurance to pay for the repairs and return my phone fully repaired.<br> This is the reason we take out insurance. <br> Unfortunately it would appear as though Vodacom has a number of *********** staff members in their Call Centre's who keep on providing incorrect contact e-mail addresses for any complaints, Since complaints seem to be a problem for Vodacom, why not put a dedicated mail address/telephone number on a website to make things easier for their client's? And that such clients can speak to persons who can really make a difference. <br> My complaint has now been sent to your complaint area at [Email Removed] who do not appear to even send an acknowledgement of receipt or a reference number!!<br>