Poor service regarding incorrect billing

<p>Double charged with an incorrect month subscription and call charges. The calls should have been covered by my Red VIP package but I have been charged for it. Numerous calls to vodacom customer care have been fruitless. All they say is that my service request still reflects as open and they have no direct line to the department that can rectify it.</p> <p>The service is pathetic. Staff are unhelpful.</p> <p>The service request was logged on 5 December 2016 and Vodacom still debited my account on 1 January for the incorrect charges. Nobody can assist with the refund.</p> <p>Highly disappointing for a telecomunications company that supposed to be a market leader.</p>