POOR SERVICE - REDICULOUS

Phoned last week 12/6/18 to upgrade my contract. Specifically asked if the deal I saw in the promo-book on the Samsung A8 is available online and the Vodacom employee (sorry - bad habit: I never ask for names) said YES! We've done all on the phone and I waited. Today the phone was delivered, but nothing else. I phoned Vodacom and was told that since I phoned in the specials/add-ons are not relevant to the deal. I did ask them to please listen to the conversation I had with the Vodacom employee on the date and I was told that according to that I said I only want the phone? I was told that everything including a new micro sim will be send to me and now this? I asked them to please cancel the deal immediately as I will go into a store to do the upgrade then. I am just wondering: WHY on earth will I deny a special add-on if I specifically asked for it? BUT, I never ever had a "smooth" upgrade with Vodacom. Ever since I started with Vodacom the upgrades were always ********** the starts I only deal with them once in a while. I do however consider switching.......this is really ridiculous!!! They could have said: We sorry m'am - we will deliver that to you asap.....or something. But the lady that I spoke to today........I am very glad they do not work at our company.