Poor service recieved
<p>I went to upgrade my contract with the I tension of getting an S7 but to my dismay the staff at the vodacom shop kept on convincing me that the Huawei P10 is better. </p> <p> </p> <p>After hearing the whole time that the P10 was better I eventually settled to take the phone. The staffs persuasion was so intense to almost a point of irritation. As I was about to say that I still want to think about it the one guy emediately said no she will take the P10... I felt pushed I a corner and just agreed to get everyone quit. </p> <p>When I got home the I noticed that the phone was not all they said it was as the camera was of bad quality and I could not connect my phone to my mails hence making work difficult for me. </p> <p> </p> <p>I went back to the shop to express my dissatisfaction and was told that I made the choice even though I was so to say pushed to take the P10. </p> <p> </p> <p>I am really disappointed with the staff at Vodacom 4 U East point as 4 of them was persistant in me getting the phone. I do not think it is professional of them to do that and I'm really unhappy for the way I was treated. </p> <p> </p> <p>I would really appreciate it if someone at head office could assist me with regards to the contract as Iwanted the Samsung S7 originally and the way I was **** to regarding the P10's being better etc is really upsetting an I can only imagine how many other innocent people are affected. </p> <p> </p> <p>The staff is highly unprofessional and I do not think that they should only promote one brand and basically push one to choice the brand.</p> <p> </p> <p>I really hope that my plea for help is hear. </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
Could you please indicate as to when someone from head office will contact me as I have not recieved any feedback yet.
Thank you for your assistance
Good day
Could you please indicate as to when someone from head office will contact me as I have not recieved any feedback yet.
Thank you for your assistance
