1 reviews | Active since Jun 2017

09 Jun 2017, 17:54

Poor service recieved

<p>I went to upgrade my contract with the I tension of getting an S7 but to my dismay the staff at the vodacom shop kept on convincing me that the Huawei P10 is better. </p> <p> </p> <p>After hearing the whole time that the P10 was better I eventually settled to take the phone. The staffs persuasion was so intense to almost a point of irritation. As I was about to say that I still want to think about it the one guy emediately said no she will take the P10... I felt pushed I a corner and just agreed to get everyone quit. </p> <p>When I got home the I noticed that the phone was not all they said it was as the camera was of bad quality and I could not connect my phone to my mails hence making work difficult for me. </p> <p> </p> <p>I went back to the shop to express my dissatisfaction and was told that I made the choice even though I was so to say pushed to take the P10. </p> <p> </p> <p>I am really disappointed with the staff at Vodacom 4 U East point as 4 of them was persistant in me getting the phone. I do not think it is professional of them to do that and I'm really unhappy for the way I was treated. </p> <p> </p> <p>I would really appreciate it if someone at head office could assist me with regards to the contract as Iwanted the Samsung S7 originally and the way I was **** to regarding the P10's being better etc is really upsetting an I can only imagine how many other innocent people are affected. </p> <p> </p> <p>The staff is highly unprofessional and I do not think that they should only promote one brand and basically push one to choice the brand.</p> <p> </p> <p>I really hope that my plea for help is hear. </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply10 Jun 2017, 07:43
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

's update22 Jun 2017, 16:46
Reviewer Update

Good day

Could you please indicate as to when someone from head office will contact me as I have not recieved any feedback yet.

Thank you for your assistance