MN
Melcan N

1 reviews | Active since Oct 2020

02 Mar 2025, 12:43

Poor service received from Vodacom close MTN in centurion mall

Good morning, A very disappointing service I received as a new client this morning, I’m in the store currently I want to take a new contract with them however I’m very scared if they’re service is too poor how will the partnership be as the contract progress. All I requested as to speak to someone who can speak Sepedi/ Tshwana to my surprise 2 consultant can speak Tshwana but they don’t want to help me, another lady chose which client she want to help and she can speak Setswana, then client refused to be assisted by her, she then said she wont help me because I want to be assisted in my home language. I felt disappointed and intimidated by your agent.

Two agent who were on store and can speak Sepedi was Thabo and the lady who refused to help me straight to my face was Patric Tsiane

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Replies (1)
Vodacom
Vodacom's reply02 Mar 2025, 16:01
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team