Poor service received from Vodacom

Due to unforeseen circumstances my Vodacom account has fallen behind with 2 months. I have paid the outstanding on my Vodacom account up to date and still my credit profile shows that I am still 2 months behind, why is that? Is it that difficult to update a customer's account after he paid, or must you wait for the system to do so?

I want Vodacom to update my credit profile on all platforms to show that I am not late anymore. This account was paid in full on the 27 February 2025 but still my credit profile is not updated.