Poor service received from a world class company
<p>My wife applief for 2 (two) additional lines on the 5th of December 2016. We were told that a vodacom representative will do a follow up call to confirm the order within the next 24 hours. Two (2) days passed without hearing anything from vodacom. We phoned to find out why we have not been contacted yet and Vodacom immediately raised it to sales and we were contacted within half an hour to confirm the order. Now we thought the confirmation has been done only to be phoned again by a different person 2 hours later to confirm the order again. Immediately I realised something was wrong as the system still indicated that our order is pending. I left it. Now expecting an sms indicating that the order has been confirmed with a tracking number we ended up received nothing. Another 2 days passed where i phoned vodacom AGAIN. A gentleman checked the status of the order and notified me that while the order shows to have been confirmed by vodacom, no order number has been generated. Again, it was escelated to sales and again we were promised to receive a phone call between 1 and 24 hours. 24 hour came and went with no call or indication from vodacom. For the last two days my wife has been phoning vodacom to pressure them on sorting out our query. We are still waiting for the sms indicating that the order has been confirmed and what the tracking number is. </p> <p> </p> <p>I am totally disgusted in the service we have been receiving from vodacom whenever we apply for an upgrade or new deals. Having worked for vodacom myself in the past I am drasticallyseeing a decline in custemor service and meeting with our needs.</p> <p> </p> <p>If Vodacom does not need our business we will gladly go elsewhere. I need this sorted out immediately or i will cancel all my connections with vodacom. This is our childrens christmas presents and at the rate this is going we will not receive the deals in time. </p> <p> </p> <p>Please help as we feel we are not treated in the way we should and indicates that a simple application for a new deal can be too much for vodacom to handle.</p> <p> </p> <p>Louis</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Okay great. I was promised by a consultant who saw my complaint that he will personally contact me today. I have not received any calls from vodacom. I decided to phone vodacom to find out what is hapenning. I was told that they have an issue with the system generating order numbers and IT was notified. I was not told how long it will take or what the next step is. After 3 weeks has this issue only been detected now????? This is such a bad performance from vodacom that it is causing doubt in my mind if I ever want to use them again or even keep my existing service. I feel helpless and this has gone on for far too long now.
Okay great. I was promised by a consultant who saw my complaint that he will personally contact me today. I have not received any calls from vodacom. I decided to phone vodacom to find out what is hapenning. I was told that they have an issue with the system generating order numbers and IT was notified. I was not told how long it will take or what the next step is. After 3 weeks has this issue only been detected now????? This is such a bad performance from vodacom that it is causing doubt in my mind if I ever want to use them again or even keep my existing service. I feel helpless and this has gone on for far too long now.