Poor Service Received

On Saturday 24/2/2024, I spoke to a lady at Vodacom Direct Sales, regarding an iPhone contract, she advised that I will received my phone with 3 to 5 days, however I was sent a message to check on the status every day since the upgrade and everyday it would say NO STOCK AVAILABLE, I called a lady by the name of Natalie at activations to ask her what was the delay, she advised that there was no upgrade done and that she will do it, she began quoting me and I accepted the iPhone 13 Pro Max @ R279 per month, she even asked me to take a pen so I don’t forget, after I asked her about the colors, she put me on hold only to come back and advise that the price is actually R699. Her Senior Manager, Leshen (Lee) then comes on, makes me a promise to sort all of this out and give me a better price, he also advised that it was escalated to complaints at back office, but I am still awaiting, I received a call yesterday offering me the exact same deals that she offered me on the 4/3/24, which was the one for R699, I told her I was unhappy and wanted the deal she discussed and asked me to take a pen and write down which was iPhone 13 Pro Max @ R279 per month