POOR SERVICE RE: CANCELLATION OF CONTRACT

After going through a lot of trouble to reverse a ********** upgrade which was done on my phone no, I subsequently requested for deactivation of said cellphone no. on 2015/01/29. I received confirmation via sms that the deactivation is set for 2015/01/09. I received another sms on 2015/02/07 confirming that my no. will be deleted during the morning of 2015/02/09. At 13:25 on 2015/02/09 I phoned Vodacom's retention dept. to enquire as to the reason why the no. was not yet deleted as I still receive missed calls and messages on the no. The call centre agent confirmed that the no. will be deleted by end of the day on 2015/02/09. This was not done!!! I phoned their retentions department again on 2015/02/10 at 08:03 and spoke to another call centre agent (Thabo), who informed me that the no. cannot be deleted!!! Whilst speaking to the agent, I received a message stating that the deactivation request has been removed!! and then another stating that the deactivation is now set for 2015/02/28!!! Please note that should the no. not be deleted by close of business today, I will refer this matter to the media, the consumer commission as well as my attorney.