Poor Service Quality

I was contacted via sms from Arthur Jantjies last week Tuesday that my case was being attended to. I was advised that I would be contacted within 24 - 48hrs as to what is happening with my phone and what the next procedure was to follow.<br> <br> I have still not heard anything as of yet and in my email I clearly stated that this to be sorted out by the end of last week. Once again nothing has been done which forces me to take further action with regards to this matter. Clearly Vodacom is not worried about their customer satisfaction.