1 reviews | Active since Mar 2017

20 Jan 2020, 20:13

Poor service provider with no assistance

I cancelled my contract ± 5 years ago, by going to Cell C to take over my contract from Vodacom.

Cell C had that stage the specials running, they will buy over the contract and do a payment to Vodacom. After months being with Cell C, and the Consultant at Alberton City branch from Cell C did explain to me, they will settle the account with Vodacom, he walked with me to Vodacom to get settlement, of which was then never done by Cell C. Complains to Cell C was done years ago, and as usual, they got themselves out of this for apparently the staff member, was incorrect and I was sitting with this. Eventually I made arrangements with Vodacom of which But to get hold of them, sending them emails, no reply no help. According to my arrangements and my amounts being debit all the amounts was paid, but they don't reply to your email.

Any idea where to get hold of them or contact details. holding on at their call centre is a nightmare, and sending emails to all available emails I have, also no reply.

This is ridiculous will never do business with them ever.

Marlene

0
Replies (1)
Vodacom
Vodacom's reply21 Jan 2020, 10:31
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team