Poor Service & Product Knowledge

I am deeply disappointed in Vodacom's services, for the past two weeks they have not been able to assist me with my data usage on my phone. i spoke to countless agents including their data center department, of which none of them was unable to help me. I took a resolution to visit a nearby Voda store in Mabopane Central City, which was a complete waste of my time. The individual helping me has no customer service training and he is completely full of himself, threatening me that i have to wait for him while he is helping several customer while attending to me, and he responds that i can leave if i do not want his help. after two hour of my time he told me that there was nothing he could do and i should try to make a SIM swap. of which i did. this did not help with my situation. I've been calling the call center on a daily basis, being transferred form one agent to the next. today the lady i was speaking to-her name Tshidi, after I explained my predicament to her called me back and did the exact same thing all previous agents did, and it still did not fix my issue. After this she transferred my call to a line with no response, after waiting for 10min on the call i was disconnected