Poor service Pre‑Owned Phone Overheats Constantly!!!!!!!

Your service is absolutely pathetic. There is honestly no difference between Vodacom and a company that doesn’t even have a customer service department. I will never take another product with you, and I am moving my number to a different network. After being told my account was in arrears, I contacted the collections department to understand the issue. They informed me it was a system error, my account was not in arrears, and that I should return to the branch for assistance. But when I got to the branch, my claim still showed as declined due to arrears. I then had to call the claims department myself. The agent, ZaneleMarygold, said they needed proof that the debit order went off. I sent my bank statement, and she rep**** saying she couldn’t see the debit orders. I highlighted them clearly and sent the statement again — and after that, she went silent. When I followed up this morning and finally got through to her, she dropped the call. I called again and reached Promise, who had a terrible attitude and refused to even go through the case to understand what was happening. She has absolutely no customer service skills. I dropped the call again and tried once more, and thankfully I got through to Anele Mahlangu. She listened, didn’t interrupt, and was willing to genuinely help. She is the only person who showed professionalism. Thank you so much, Anele you did an amazing job. Vodacom needs more people like you if they want to improve their customer service. I finally got a pre‑owned phone because your access fees were too high. Unfortunately, the device keeps overheating it gets so hot I could practically fry an egg on it. Clearly, it’s not in good condition. It’s only been a week and I’m already dealing with issues like this. What do I do now?