1 reviews | Active since Jan 2015
Poor Service post upgeade
<p>Upgraded online early April, but something went terribly wrong.</p> <p>Being billed on both plans (new and old).</p> <p>Called 111 numerous times about this issue. Spent hours on the phone but no joy.</p> <p>Due to this I xannot purchase data bundles and had to pay out of bundle rates last month.</p> <p>Really don't know what to do anymore. </p> <p>Reported the issue agsin tonight but I am not hopeful.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Amare
Kindly be advised that feedback has been sent to you via email.
Have a pleasant day further!
Regards,
RJ
Dear Amare
Kindly be advised that feedback has been sent to you via email.
Have a pleasant day further!
Regards,
RJ
RJ
Thank you for the feedback and the commitment.
Is the issue fixed now or are we treating the symptoms?
Regards
Amaré
RJ
Thank you for the feedback and the commitment.
Is the issue fixed now or are we treating the symptoms?
Regards
Amaré