Poor Service! POORER COMMUNICATION!

If a zero rating was possible I'd give it. Vodacom clearly has no control over their processes, any longer, nor seem to value the experience of their customers. An incident was logged on Tuesday morning for the sudden and persisting loss of internet from our fibre connection, since Monday evening, 11 July 2022. Multiple calls have been made before anyone bothered to call us back, and even now, matters have just stagnated. We work from home and have to hotspot from our phones and other devices, because the service WE ARE PAYING FOR is not being provided. I get the impression that the call centre is not even able to adequately address any concerns, as each time we call in they play "20 questions" before realising our incident requires escalation. We are promised 24-hour, then 48-hour and all of a sudden 72-hour turnaround times JUST TO GET A CALL BACK. NOT EVEN A RESOLUTION. I wish Vodacom can just admit that they are incapable of providing a valuable service, rather than just taking our money for nothing. We are regretting requesting a line upgrade recently. So pathetic