NM
Nicholas M
1 reviews | Active since Feb 2018
17 May 2022, 12:21
Poor service, poor response time, poor service provider
Please can someone higher up with access to collections contact me. It's been over 2 weeks since I received an email I responded immediately, finally last week some lady from customer care call ed me but could not assist me as she has no access she did an internal escalation it's been a week and still I have had no resolution to this issue it's absolutely pathetic. Here is a client trying to contact you and solve things and you guys can't bother to help Re: Vodacom Subscriber Collections Reply - Authentication Required *** I honestly will never open another contract with you guys ever again due to this
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Replies (2)
Vodacom's replyOfficial
17 May 2022, 12:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 May 2022, 12:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
NM
Nicholas M's updateReviewer Update
20 May 2022, 11:07And that is fantastic however where do I pay the money to? how much, what reference ect that's all I've asked for its not difficult. And I want confirmation, as last time I received nothing after paying you 10k no confirmation or anything. You can't just send an invoice for summons to be handed over and say reply here with no banking details or explanation. Then when I reply immediately there is no response so why bother telling your clients they must email collections and why send an invoice with no banking details you must see how unusual that looks. Right now you guys are faulting and try list me without sending me the stuff you will see how quick I fight this with the ombudsman and take legal action.
Send an invoice
Send banking details
Send a confirmation eveything has been removed upon pop being sent
Is this going to be a lot to ask or can you handle that?
Send an invoice
Send banking details
Send a confirmation eveything has been removed upon pop being sent
Is this going to be a lot to ask or can you handle that?
NM
Nicholas M's update20 May 2022, 11:07
Reviewer Update
And that is fantastic however where do I pay the money to? how much, what reference ect that's all I've asked for its not difficult. And I want confirmation, as last time I received nothing after paying you 10k no confirmation or anything. You can't just send an invoice for summons to be handed over and say reply here with no banking details or explanation. Then when I reply immediately there is no response so why bother telling your clients they must email collections and why send an invoice with no banking details you must see how unusual that looks. Right now you guys are faulting and try list me without sending me the stuff you will see how quick I fight this with the ombudsman and take legal action.
Send an invoice
Send banking details
Send a confirmation eveything has been removed upon pop being sent
Is this going to be a lot to ask or can you handle that?
Send an invoice
Send banking details
Send a confirmation eveything has been removed upon pop being sent
Is this going to be a lot to ask or can you handle that?