Poor service -Poor Download speed

Dear Vodacom

I have 4 contracts with you. The one data contact download speed is so poor thay I can't even watch Netflix. I logged a call 1 October 2021 and till date NO feedback / communication to me regarding the issue at hand. Every month my debit order is taken promptly, but I do not get what I'm paying for. I engaged last week whith your customer call center, gave the referance number supp**** by you on the 1st of October 2021 - and the reply was that you are busy looking into the issue and will get in contact with me. I find it hard to belive that a solution nor feedback can be given in 2 weeks time. Please get in contact with me if you value me as a loyal customer. Regards