TS
Thato S

1 reviews | Active since May 2015

27 Nov 2017, 13:39

Poor service - please review email referenced 003S~SCR4

Good day Vodacom,

Please note that i will not be responding to your automatic email requesting the following information:

Please reply to this email with these three bits of personal information:

1.ID number or Company Registration Number for corporate accounts 2.Bank name and account type 3.Physical or postal address that appears on your account

I spent the better half of my lunch hour on the line with your agents and did not receive any help from the second agent. I refer you to the email sent to your customer care address for your attention and feedback - reference number 003S~SCR4.

0
Replies (1)
Vodacom
Vodacom's reply27 Nov 2017, 15:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team