HE
Henno E
1 reviews | Active since Jun 2015
21 Aug 2025, 08:41
Poor Service - Phone Blacklisting
Blacklisting of a handset:
I have requested blacklisting of a handset 07/08/2025.
Till date no reference number from Vodacom, and blacklisting has not been done.
Not getting proper service from Vodacom, and they give me the run around.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
21 Aug 2025, 10:16 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
Vodacom's reply21 Aug 2025, 10:16
Official
Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards,
Vodacom Consumer Website Team
Vodacom Consumer Website Team
HE
Henno E's updateReviewer Update
22 Aug 2025, 14:08Issue remains unresolved - no blacklisting number - query since 07/08/2025
Please sort this out ASAP
Please sort this out ASAP
HE
Henno E's update22 Aug 2025, 14:08
Reviewer Update
Issue remains unresolved - no blacklisting number - query since 07/08/2025
Please sort this out ASAP
Please sort this out ASAP
HE
Henno E's updateReviewer Update
22 Aug 2025, 15:11A Senior Manager from VODACOM's complaints department to call me ASAP.
Not a team leader, not a supervisor - a senior manager
Not a team leader, not a supervisor - a senior manager
HE
Henno E's update22 Aug 2025, 15:11
Reviewer Update
A Senior Manager from VODACOM's complaints department to call me ASAP.
Not a team leader, not a supervisor - a senior manager
Not a team leader, not a supervisor - a senior manager
HE
Henno E's updateReviewer Update
23 Aug 2025, 15:25This query has been ongoing since 07/08/2025. Where Vusi, Mmabatho and kie just gives me the run around, not providing feedback, not resolving or following up.
I need the ITC number ASAP.
After several requests via email and over the phone and via Hellopeter, a Senior Manager from the Complaints Department to call me ASAP, to explain to me why this incompetence and apologise to me as customer for over 10 years for being treated this why. And to resolve this issue immediately!
You are not taking this complaint seriously at all, you get a clerk to call me every time with silly requests and stupid feedback.
Your blacklisting department (Margo) also ***********, requested more than 3 times that the Manager calls me. Till date no phone call from the Manager!
Waiting now 16 days just to blacklist a ****** phone!
I need the ITC number ASAP.
After several requests via email and over the phone and via Hellopeter, a Senior Manager from the Complaints Department to call me ASAP, to explain to me why this incompetence and apologise to me as customer for over 10 years for being treated this why. And to resolve this issue immediately!
You are not taking this complaint seriously at all, you get a clerk to call me every time with silly requests and stupid feedback.
Your blacklisting department (Margo) also ***********, requested more than 3 times that the Manager calls me. Till date no phone call from the Manager!
Waiting now 16 days just to blacklist a ****** phone!
HE
Henno E's update23 Aug 2025, 15:25
Reviewer Update
This query has been ongoing since 07/08/2025. Where Vusi, Mmabatho and kie just gives me the run around, not providing feedback, not resolving or following up.
I need the ITC number ASAP.
After several requests via email and over the phone and via Hellopeter, a Senior Manager from the Complaints Department to call me ASAP, to explain to me why this incompetence and apologise to me as customer for over 10 years for being treated this why. And to resolve this issue immediately!
You are not taking this complaint seriously at all, you get a clerk to call me every time with silly requests and stupid feedback.
Your blacklisting department (Margo) also ***********, requested more than 3 times that the Manager calls me. Till date no phone call from the Manager!
Waiting now 16 days just to blacklist a ****** phone!
I need the ITC number ASAP.
After several requests via email and over the phone and via Hellopeter, a Senior Manager from the Complaints Department to call me ASAP, to explain to me why this incompetence and apologise to me as customer for over 10 years for being treated this why. And to resolve this issue immediately!
You are not taking this complaint seriously at all, you get a clerk to call me every time with silly requests and stupid feedback.
Your blacklisting department (Margo) also ***********, requested more than 3 times that the Manager calls me. Till date no phone call from the Manager!
Waiting now 16 days just to blacklist a ****** phone!
HE
Henno E's updateReviewer Update
25 Aug 2025, 09:36On a current call with VOdacom, and the team leader doesn't want to transfer to me to a manager --- on hold now for 15 minutes!!!!!
HE
Henno E's update25 Aug 2025, 09:36
Reviewer Update
On a current call with VOdacom, and the team leader doesn't want to transfer to me to a manager --- on hold now for 15 minutes!!!!!